Table 106
Troubleshooting Test Steps
Values Results
1. Download Information Using the Electronic Service
Tool
A. Use the electronic service tool to download the “Product
Status Report” (PSR) with histograms before performing any
troubleshooting or clearing any diagnostic codes.
Note: The downloaded information will be required by the
Dealer Solutions Network (DSN) if troubleshooting assistance
is required.
Downloaded
information
Result: The information was successfully saved.
Proceed to Test Step 2.
Result: The electronic service tool information was not suc-
cessfully saved.
Contact the Dealer Solutions Network (DSN) for guidance.
2. Create an Electronic Service Tool Snapshot
A. Select “Snapshot Viewer” on the electronic service tool,
using menus: Information -> Snapshot -> Viewer
B. Select the event code and then click “View Graph” .
C. Select the following parameter and then click OK.
· Engine Speed
D. Select Save to "File to save" a Snapshot File (*.xml). This
file will contain all the data in the snapshot and not only the
data shown on the graph.
Note: The downloaded information will be required by the
DSN if troubleshooting assistance is required.
Snapshot saved Result: The electronic service tool snapshot was successfully
saved.
Proceed to Test Step 3.
Result: The electronic service tool snapshot was not success-
fully saved.
Contact the DSN for guidance.
(continued)
UENR4469-36 207
Symptom Troubleshooting
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