Poly Polycom VVX Series User Manual

Answer a Call When in a Call
When you’re in an active call and an incoming call arrives on the same or a different line, a call waiting
tone beeps and the Incoming Call screen displays.
If you don't answer the call within 10 seconds, the Incoming Call screen disappears, and the Calls
screen displays.
Procedure
» Do one of the following:
• Press the Answer soft key.
• Press the call key to which the incoming call is assigned.
This places the active call on hold, and the incoming call becomes active.
Answer a Call from an Expansion Module
You can answer calls using the line keys on your VVX phone or from your connected expansion module.
Procedure
» Press the expansion module line key that has the flashing green LED indicator.
Related Links
Polycom VVX EM50 Expansion Modules on page 69
Holding and Resuming Calls
When you are in a call, you can place an active audio call on hold and resume the call.
Hold a Call
While a call is connected, you can place the call on hold.
Procedure
» Do one of the following:
• Press the Hold soft key. This holds only the highlighted call on the screen.
• Press the Hold feature key. This holds all calls that are in a holdable state.
Resume a Call
View and resume a held call.
Procedure
» Do one of the following:
• Press the Resume soft key. This resumes only the highlighted call on the screen.
• Press the call key that hosts the call to resume. This resumes the call only if it is in the
holding state.
Audio Calls
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Poly Polycom VVX Series Specifications

General

Brand	Poly
Model	Polycom VVX Series
Category	IP Phone
Language	English

Summary

Getting Started with Polycom VVX Business IP Phones, OBi Edition

Phone Hardware and Key Descriptions

Details the physical hardware features and interactive keys of the VVX phones.

Logging In to Your Phone

Audio Calls

Basic Call Handling Procedures

Details procedures for placing, answering, holding, resuming, and ending calls.

Advanced Call Management Features

Covers call forwarding, transferring, ignoring, rejecting, and call parking.

Conference Call Setup and Management

Explains how to set up and manage conference calls.

Shared Lines and Busy Lamp Field (BLF)

Busy Lamp Field (BLF) Functionality

Details the functionality of BLF for monitoring extension status and call activity.

Recording Audio Calls

Managing Call Recording Operations

Covers the steps for starting, pausing, resuming, and stopping call recordings.

Connecting to a Wireless Network

Adding and Enabling Wireless Networks

Steps for adding a new wireless network and enabling wireless connectivity.

Connecting and Disconnecting Wireless Networks

VVX Business IP Phone Settings

Audio and Call Settings Configuration

Polycom VVX EM50 Expansion Modules

VVX EM50 Expansion Module Hardware Features

Connecting and Using Expansion Modules

Maintaining VVX Business IP Phones, OBi Edition

Basic Maintenance and Troubleshooting

Instructions for clearing temporary data, rebooting the phone, and checking product information.

Phone Firmware Update Procedures

Guides on updating the phone's firmware through different methods.