What to do if the dial pad on Polycom IP 7000 does not respond?
- JJeffrey MoraSep 7, 2025
If the dial pad on your Polycom IP Phone isn't responding, try these steps: Check if other feature keys work. Call the phone from a known working phone and see if the display updates. Check if the LAN port is active by pressing the Menu key, then select Status > Network > Ethernet. From the Ethernet screen, verify that the LAN port is Active. Check the network LAN cable termination at the switch or hub. Before restarting, contact your system administrator, who may want to troubleshoot the phone in more detail.