Chapter 3-Basic Operation
Polycom, Inc. 3-67
Requesting Help (CP Only Conferences)
A participant can request help using the appropriate DTMF code from his/her touch tone
telephone or the endpoint’s DTMF input device. The participant can request Individual
Assistance (default DTMF code *0) or Conference Assistance (default DTMF code 00).
Participants in Entry Queues who failed to enter the correct destination conference ID or the
conference password will wait for operator assistance (provided that an Operator
conference is active).
Participant who is waiting for User (Operator) Assistance is displayed with the following
icons in the Status column of the Participants pane.
Request to Speak (AVC-based CP Only Conferences)
Participants that were muted by the conference organizer/system operator can indicate that
they want to be unmuted by entering the appropriate DTMF code.
An icon is displayed in the Role column of the Participants list for 30 seconds.
Request to Speak is:
• Activated when the participant enters the appropriate DTMF code (default: 99).
The DTMF code can be modified in the conference IVR Service Properties - DTMF Codes
dialog box.
• Available for dial-in and dial-out participants.
Play Help Menu *83 Everyone
Mute Incoming Participants *86 Chairperson
Unmute Incoming Participants #86 Chairperson
Terminate Conference *87 Chairperson
Show Participants *88 Everyone
Request to speak 99 Everyone
Override Mute All Configurable Everyone
Awaiting Individual Assistance – The participant has requested the user’s (operator’s)
assistance.
Awaiting Conference Assistance – The participant has requested the user’s
(operator’s) assistance for the conference. This usually means that the Collaboration
Server user (operator) has been requested to join the conference.
Table 3-10 Default DTMF Codes to Manage Conferences and Participants
Operation DTMF String Permission
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