Chapter 2-First Time Installation and Configuration
Polycom, Inc. 2-9
During first-time power-up, the Product Activation dialog box is displayed in the
Collaboration Server Web Client, requesting you to enter an Activation Key.
Obtaining the Activation Key
1 Access the Service & Support page of the Polycom website at:
http://support.polycom.com
2 Log in with your Email Address and Password or register as a new user.
3 Select Product Registration.
4 Follow the on-screen instructions for Product Registration and Product Activation.
(The MCU’s serial number/service tag (tagged as ST) on the product sticker on the back
of the unit.).
5 When the Product Activation Key is displayed, write it down or copy it for later pasting
into the Activation Key field of the Product Activation dialog box.
Procedure 3: Connection to MCU
1 Start the Collaboration Server Web Client application on the workstation.
a In the browser’s address line, enter the IP address of the Control Unit in the format:
http://<Control Unit IP Address>, as defined in the USB memory stick.
b Click Enter.
The Collaboration Server Web Client Login screen is displayed.
Register all Polycom Software Licences that you have purchased when obtaining the Activation Key.
For example, Encryption and Multiple Networks each have different Polycom Software Licenses.
If Windows7™ is installed on the workstation, Protected Mode must be disabled before connecting
to the MCU. For more information, see "Microsoft Windows 7™ Security Settings” on page 1-10.
Once the connection with the MCU is established, you can remove the USB memory stick from the
system.
If the error “Browser environment error. Please close all the browser sessions” appears, close all the
browser sessions, and reconnect to the MCU. If the error message appears again, either run the
automatic troubleshooter utility or manually perform the suggested troubleshooting procedures. For
more details, see Appendix B, “Installation Troubleshooting Procedures” .
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