Polycom RealPresence Collaboration Server 800s Getting Started Guide
B-2 Polycom, Inc.
Procedure 1: Ending all Internet Explorer Sessions
In some cases, although all the Internet Explorer sessions were closed, the system did not
end one or several IE processes. These processes must be ended manually.
To end all Internet Explorer sessions:
1 Start the Task Manager and click the Processes tab.
2 Select an iexplore process and click the End Process button.
3 Repeat this process for all iexplore processes that are currently active.
4 Close the Windows Task Manager dialog box.
5 Open the Internet Explorer and connect to the MCU.
If the problem persists, continue with Procedure 2.
Procedure 2: Deleting the Temporary Internet Files, Collaboration Server
Cookie and Collaboration Server Object
If at the end of Procedure 1 the error message is still displayed, and you cannot connect to
the MCU, perform the following operations:
• Delete the Temporary Internet files
• Delete the RMX/Collaboration Server Cookie
• Delete the RMX/Collaboration Server ActiveX Object
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