Appendix B-Troubleshooting
Polycom, Inc. B-9
c In the Control Panel, click Programs and Features.
d Inspect the Programs and Features list for the version of Microsoft .NET Framework
Client Profile that is installed.
2 Determine whether a 32-bit or 64-bit version of Windows is running on the workstation:
a On the Windows Desktop, click Start.
b In the Start Menu, click Computer.
c In the Computer Menu, System properties and inspect the value of the System type
field in the System section
3 Enable Managed Browser Hosting Controls if .NET Framework 4 or higher is running on
the workstation.
a Open the Registry.
b Navigate to the Subkey:
• 32-bit System:
HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\.NETFramework
• 64-bit System:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETF
ramework
c Add the Dword Value: EnableIEHosting
d Set value of EnableIEHosting to 1.
e Close the Registry.
f Close and re-open Internet Explorer.
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