Chapter 2-First Time Installation and Configuration
Polycom, Inc. 2-23
Conference IVR Service Name: Conference IVR Service
The Conference IVR Service includes an optional video slide and all
the voice messages played during the participant’s connection
process and during the conference.
The Conference IVR Service contains a set of voice prompts in
English and an optional video slide.
It automates the participant’s connection to a conference.
Entry Queue
(AVC endpoints)
Name ID
DefaultEQ 1000
Using an Entry Queue enables one dial-in number to be used for all
AVC-based connections. In the Entry Queue, AVC participants are
prompted for information to enable routing to their destination
conferences.
A default Entry Queue called DefaultEQ is provided.
The default Entry Queue is also set to Ad Hoc conferencing which
allows participants to start new conferences without prior definition by
entering a Conference or Meeting Room ID that is not used by any
ongoing conference currently running on the MCU. It uses an Entry
Queue IVR Service called Entry Queue IVR Service.
The default Welcome Slide displayed at the participants endpoint
upon connection to the Entry Queue and lists the default Meeting
Rooms. The participant can select one of these Meeting Rooms or
enter another ID to start a new conference.
If no Transit Entry Queue is defined, DefaultEQ is the default Transit
Entry Queue. For more information see the Polycom® RealPresence
Collaboration Server 800s Administrator’s Guide, "Transit Entry
Queue” on page 7-5.
Entry Queue IVR Service Name: Entry Queue IVR Service
Includes all the voice messages and video slides used to guide AVC
participants though their connection process to the MCU and route
them to their destination conference.
Entry Queue IVR Service is the default Entry Queue IVR Service
provided for the default Entry Queue.
Table 2-11 Default AVC-based Conferencing Entities (Continued)
Entity Description
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