Polycom VSX 3000

Administrator’s Guide for the VSX Series
12 - 4
The system starts in the
software update screen.
The power switch was
pressed for too long.
(VSX 7000e, VSX 8000)
This is normal.
To power up the system, press and release the
power button.
The system software is
corrupted or not loaded
properly.
Load the system software from your computer. For
instructions on how to do this, refer to Keeping Your
Software Current on page 9-8.
The system restarts over
and over again.
The power plug is not fully
seated.
Make sure the power plug is seated securely.
The socket is corroded. Unplug and reseat the power plug 5 times.
The power plug is damaged
or the power supply is bad.
Call Polycom Technical Support and arrange to
return the system for service.
The system does not power
off when you press the
power switch.
(VSX 7000e, VSX 8000)
The power switch was not
pressed for long enough.
This is normal.
Press and hold the power switch for one second to
power off. The indicator light changes to blue when
the system is powered off.
The system does not power
off when you press and
hold the power switch.
(VSX 7000e, VSX 8000)
The power switch is bad. Call service for an RMA to return the defective part.
The system locks up upon
restart.
You assigned a a static IP
address of xxx.xxx.xxx.255
(for example,
172.26.145.255).
1. Disconnect the network cable, power off the
system, and restart the system. The system now
has a static IP address of 0.0.0.0.
2. Configure the system to obtain a different static
IP address via DHCP.
3. Reconnect the network cable, and restart the
system.
Symptom Problem Corrective action