Polycom VSX 3000

Administrator’s Guide for the VSX Series
12 - 6
Access to Screens and Systems
The system does not
respond to the touch-panel
control.
The RS-232 serial port is
not configured as a
touch-panel input.
Go to Admin Settings > General Settings > Serial
Port and verify the following:
•Baud Rate is set to the same value on the
system as on the touch-panel.
• RS-232 Mode is set to Control.
• VSX 7000e, VSX 8000: The touch-panel is
connected to the port that is configured as a
touch-panel port.
A change in the Directory is
not saved.
If you edit an entry and then
press Home on the remote,
you are prompted to save
your change, but the
change is not saved.
Choose Save first before you press Home.
The remote control in the
system’s web interface is
disabled.
The system is in Security
Mode.
This is normal.
Symptom Problem Corrective action
Cannot navigate to Admin
screens — System button
is not displayed.
The home screen is not
configured to display the
System button.
Press the button on the remote and select
System at the end of the help message, or access
the system remotely using the system’s web
interface, FTP, Telnet, or SNMP.
From the system’s web interface, you can add the
System button back to the home screen. Click
System Setup and navigate to Admin Settings >
General Settings > Home Screen Settings, then
select System. The change takes effect after you
navigate away from the home screen and then back
again on the system.
Cannot navigate to Admin
screens without a
password.
The system administrator
has set a password,
or
The default password was
not deleted.
Enter the password.
The default password is the system’s serial number.
Symptom Problem Corrective action