iPocket232 User Guide Appendix B: Troubleshooting and Support
23-CML000293 iPocket232 Inc. B-3
Check IP Address (Ping)
Use ping to check if the iPocket232 is correctly configured on the network. If you
cannot reach the iPocket232 using Ping, the iPocket232 is either incorrectly
configured or there is a network problem. To “ping” the iPocket232:
1 Open the MS-DOS Prompt. (Usually found under Start>Programs)
2 At the C:\WINDOWS> prompt type ping and the IP address you want to
check.
- If you get Reply messages, the iPocket232 has a valid connection to the
network.
- If you get a Request timed out message, the iPocket232 is incorrectly
configured with the IP address, or you have a network connection problem.
N
OTE
: You can also use ping to check if an IP address is already in use on your
network, before assigning it to a new unit.
Basic Troubleshooting
Table B.1: Basic Troubleshooting
Problem Solution
The Configuration screen does not
appear when I press the CONFIGURE
button
Follow the troubleshooting flow diagram on the
previous page (B-2).
Ensure your terminal software is set to 9600 bps
Ensure you are pressing and holding the
CONFIGURE button for at least 2 seconds
I can’t access the unit using telnet
Ensure the unit is active on the network (check
by pinging or viewing the status page locally)
I only see strange characters in the
terminal window when I press the
CONFIGURE button
Ensure the terminal software is set to 9600 bps.
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