iPocket232 User Guide Appendix B: Troubleshooting and Support
23-CML000293 iPocket232 Inc. B-4
Table B.1: Basic Troubleshooting
The TRANSMIT lamp illuminates but
nothing appears on the terminal screen
when I press the CONFIGURE button
1 Check the terminal settings. Ideal settings are
9600 bps, 8 data bits, no parity, 1 stop bit, no
hardware flow control
2 Check that the terminal is configured to the
correct Com port on your PC
3 Check that you are using a straight-through
serial cable to connect the unit to your PC
4 Unplug the unit and plug it back in
5 Try again
I completed set-up with 2 units, but
they do not appear to be communicating
1 Ensure IP Address, Subnet Mask, and Gateway
are configured or automatically obtained
2 Ensure the Local Port setting on each unit
matches the Remote Port on the other unit
I’m trying to connect my serial device to
my PC over the LAN/WAN
You need to use Com Port Redirector software on
your PC and the ComPort Control Connection
Control setting for the iPocket232.
What are the pinouts for the unit?
See “Connector Pinouts” on page E-1.
The unit is not connecting to the network
Ensure the IP Address, Subnet Mask, and Gateway
are correctly configured. This can be done
manually, or through a DHCP server.
The unit is not communicating with the
serial device
1 Ensure all cables are properly connected
2 Ensure the proper cable is used.
3 Ensure you have a configured a Protocol for the
Serial Port and any other necessary settings
I lost the Console Password and I cannot
access Configuration
1 If you have defined a Remote Password, access
the unit through telnet and view or change the
Console Password
2 See the User Guide for instructions on how to
reset the entire configuration to factory default
settings, erasing all passwords
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