Troubleshooting and Maintenance 73
H. INTERPRETING THE PRINTER’S INDICATOR LIGHTS
Most error messages will appear on your computer screen via the
Status Monitor application. However, if the error prevents
communication with the computer the LED lights may be used to
help diagnose the problem.
LED Explanation
Intermittent Flashing
Pause
Printer is doing maintenance. Appears
during start up or after a cartridge
change.
Slow Flashing Power Missing Label Stock.
Solid Power Light Power is on.
Rotating Ink, Power Firmware update is in progress - do and
Pause LEDs not remove power or USB
I. TECHNICAL SUPPORT
If you have difficulties in operating your Printer, the procedures in
this manual and the software User's Guide should, in most cases,
solve the problem. If you still have difficulty, contact the technical
support using one of the methods listed below.
Source Location
Primera Knowledge Base www.primera.com/knowledgebase.html
BarTender Software Help
files
Open the software. Click on the Help
Menu - Contents
Email Support support@primera.eu
Phone Support +49 (0) 611 92 777-0 (Mon - Thu 9 a.m. -
5 p.m., Fri 9 a.m. - 3 p.m. CET)
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