Pulsar NOVA - Warranty

Pulsar Nova® sound level meter user manual
Page 58
1. This document is a short summary of the full warranty document and is in
ordinary English; it is not a legal document.
2. The warranty covers any new acoustic measuring instrument manufactured by
Pulsar Instruments plc after 21st October 2011.
3. The warranty covers all faults, including parts and labour, on the instrument
resulting from manufacturing defects or accidental damage (except to the
microphone capsule or the display) for the period given in paragraph (5) below,
4. The warranty does exclude damage to an instrument caused by the use of any
accessories or components not specified or recommended by Pulsar Instruments
plc.
5. The initial period of the warranty is 2 (two) years or 104 weeks from the date of
purchase as a new instrument from Pulsar Instruments plc or their formally
approved distributors OR 126 weeks from the date the instrument passed its final
manufacturing inspection at Pulsar Instruments plc - whichever is the shorter.
6. Any rechargeable battery only has the battery manufacturer’s warranty (usually
one year) however there will be a reduced charge for replacing rechargeable
batteries during the annual “Routine Verification” process. (Commonly referred to
as “Annual calibration” and formally as IEC 61672 part 3 verification)
7. On completion of each routine verification by Pulsar Instruments plc, the
instrument will automatically be given an additional free 12 month warranty. It
follows that should the instrument be routinely verified by Pulsar Instruments plc
every year, the warranty is effectively continuous to a maximum of 7 (seven)
years from the date of purchase.
8. There will be a charge for IEC 61672 -3 routine verification and the price is
published in the Service Price List.
9. The customer is responsible for all shipping, duty and other charges relating to
the routine servicing and calibration of the instruments, except where the
instrument is deemed to be faulty due to manufacturing defects, when Pulsar
Instruments plc will cover the shipping, duty and other charges relating to the
repair of the instrument. Pulsar Instruments plc reserves the right to decline an
instrument under the warranty where there is clear evidence of tampering or
where no fault is found. In these cases, the customer will be liable for any
shipping, duties or charges.
10. Pulsar Instruments endeavours to ensure stocks of service components for a full
fifteen year period but of course cannot guarantee parts availablity as certain
components become obsolete or are discontinued.
11. If a sub-component becomes obsolete and/or stocks are depleted then Pulsar
Instruments will endeavour to facilitate a repair but may not be able offer the
same length of guarantee.
12. In the event of any dispute on the terms of the warranty Pulsar Instruments plc
will accept pendulum arbitration by the United Kingdom Institute of Acoustics Ltd.
13. The warranty does not in any way reduce any legal right of the buyer or user of
the sound level meter; it is in addition to all legal rights determined by the
European Union.
14. Pulsar Instruments plc reserves the right to amend or update these terms and
conditions without prior notice.