Qlogic SANbox 5600 Series

5 – Diagnostics/Troubleshooting
Power-On Self Test Diagnostics
5-10 59096-02 C
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If the count for any of these errors exceeds the rising trigger for three consecutive
sample windows, the switch generates an alarm and disables the affected port,
changing its operational state to “down”. Port errors can be caused by the
following:
 Triggers are too low or the sample window is too small
 Faulty Fibre Channel port cable
 Faulty SFP
 Faulty port
 Fault device or HBA
Review the event browser to determine if excessive port errors are responsible for
disabling the port. Look for a message that mentions one of the monitored error
types indicating that the port has been disabled, then do the following:
1. Examine the alarm configuration for the associated error using the Show
Config Threshold command or the SANsurfer Switch Manager application.
Refer to the ”Show Config Command” on page B-107. Refer to Table B-11
for a list of the alarm configuration defaults. Are the thresholds and sample
window correct?
 Yes - Continue
 No - Correct the alarm configuration. If the condition remains, continue.
2. Reset the port, then perform an external port loopback test to validate the
port and the SFP. Refer to the ”Test Command” on page B-123 or the
SANbox 5600 Series Switch Management User’s Guide for information
about testing ports. Does the port pass the test?
 Yes - Continue
 No - Replace the SFP and repeat the test. If the port does not pass the
test, contact your authorized maintenance provider. Otherwise
continue.
3. Replace the Fibre Channel port cable. Is the problem corrected?
 Yes - Complete.
 No - Continue.
4. Inspect the device to which the affected port is connected and confirm that
the device and its HBA are working properly. Make repairs and corrections
as needed. If the condition remains, contact your authorized maintenance
provider.