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13.3 Disk Failure or Malfunction
When you encounter disk malfunction or failure, please do the following:
1. Record the malfunction status or error messages shown in Event Logs.
2. Stop using the failed NAS and turn off the server.
3. Contact customer service for technical support.
Note: The NAS must be repaired by professional technicians, do not try
to repair the server yourself.
Please back up any important files or folders to avoid potential data loss
due to disk crash.
13.4 Power Outage or Abnormal Shutdown
In case of power outage or improper shutdown of the NAS, the system will resume to the
state before it is shut down. If your server does not function properly after restart,
please do the following:
1. If the system configuration is lost, configure the system again.
2. In the event of abnormal operation of the server, contact customer service for
technical support.
To avoid the above situations, please back up your data periodically and make sure you
have done the following:
• Follow the instructions described in Chapter 13.1 to restart or shut down the server.
• If there is an anticipated power o
utage, back up all important data and turn off the
server properly until power supply is resumed.
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