Chapter 2: Maintenance & Troubleshooting 9
Technical support
Raymarine provides a comprehensive customer support service, on the world
wide web and by telephone help line. Please use either of these facilities if you are
unable to rectify a problem.
World wide web
Please visit the Customer Support area of our web site at:
www.raymarine.com
As well as providing a comprehensive Frequently Asked Questions section and
servicing information, the web site gives e-mail access to the Raymarine Technical
Support Department and a details of the locations of Raymarine agents,
worldwide.
Telephone help line
If you do not have access to the world wide web, please call our help line.
In the USA, call:
• +1 800 539 5539, extension 2444 or
• +1 603 881 5200 extension 2444
In the UK, Europe the Middle East or the Far East, call:
• +44 (0) 23 9271 4713 (voice)
• +44 (0) 23 9266 1228 (fax)
Help us to help you
When requesting service, please quote the following product information:
•Equipment type.
• Model number.
• Serial number.
• Software issue number.
No speed or tempera-
ture information.
Transducer cable or
connector fault.
Check the condition of the transducer
cable and the security of the connec-
tions.
No speed information,
but temperature avail-
able.
Transducer paddle
wheel fouled.
Clean paddle wheel.
See CAUTION above.
Fault Cause Remedy
81261_1.book Page 9 Tuesday, November 29, 2005 12:42 PM
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