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E-25C
Ricoh E-25C User Manual
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5.T
roubleshooting
165
T
est the V
oltage Supplies
T
o check if the power supply is working, use a multimeter at the following locations on the power supply
unit.
T
est the voltages on the ends of the connectors coming from the power supply unit. The following table
lists the power connectors.
REF
. D.
PIN NO.
SIGNAL
WIRE COLOR
P1
1
+3.3V
ORANGE
2
+3.3V
ORANGE
3
COM
BLACK
4
+5V
RED
5
COM
BLACK
6
+5V
RED
7
COM
BLACK
8
PW
-
OK
GRA
Y
9
+5V
ab
PURPLE
10
+12V
YELLOW
11
+12V
YELLOW
12
+3.3V
ORANGE
13
+3.3V
ORANGE
+3.3VS
BROWN
14
-
12V
BLUE
15
COM
BLACK
16
PS
-
ON
GREEN
17
COM
BLACK
18
COM
BLACK
19
COM
BLACK
20
-
-
21
+5V
RED
22
+5V
RED
23
+5V
RED
24
COM
BLACK
P2
1
COM
BLACK
2
COM
BLACK
3
+12V
YELLOW
4
+12V
YELLOW
170
172
Table of Contents
Default Chapter
7
Table of Contents
7
1 Installation
10
Installation Requirements
10
Environment
10
Machine Level
10
Minimum Space Requirements
11
Power Requirements
11
Network Requirements
11
Installation Flow Chart
13
Machine Installation
14
Precautions for Installation
14
Setting Customer Expectations
16
Unpacking the E-25C
16
Front and Rear Panels
17
Connecting E-25C to the Copier
19
Startup and Initial Setup
22
Disabling the GW Scanner (Customization)
25
Verifying the Connection (Local Test Print)
25
Verifying Connection to the Network
27
Enabling System Updates and Automatic Backup
28
Installing Optional Features
29
Optional Features for E-25C
29
Installing Software for EFI Impose/Compose
29
Activate Optional Features
29
2 General Operations for Servicing
56
Start-Up, Shut-Down, and Reboot
56
Starting the Copier and the E-25C
56
Shutting down the Copier and the E-25C
56
Shutting down the E-25C Only
57
Restarting the E-25C
57
Rebooting the E-25C
58
Cancelling the Current Print Job
60
Printing the Configuration Page or Test Sheets
61
Running the E-25C Setup
62
To Access the Setup Menu
62
To Exit from the Setup Menu
62
Accessing Configure
63
Accessing Configure from Webtools
63
Accessing Configure from Command Workstation
65
Adjusting the System Date and Time
66
3 Replacement
67
Precautions
67
Tools You will Need
69
General Caution
70
Cover Removal
71
Side Cover for the E-25C
71
Unit Removal
72
Video Board
72
Diagnostic LED Board
73
Hard Disk Drive (HDD)
73
Power Supply Unit
75
Fans
75
Motherboard
76
Memory - 4 GB DIMM (E-25C)
81
CPU and Cooling Assembly
81
Lithium Battery
83
Gigabit Ethernet Controller
84
Cables Connected to the Front Panel
85
Soft Power Push Button
86
4 System Maintenance
88
General Notes and Cautions
88
Clearing the Queued Print Jobs in the E-25C
92
Restoring the Default Fiery Settings (Operation Panel)
94
Restoring the Factory Default System Image File from the E-25C HDD Recovery Folder
95
System Software Installation Procedure
97
Overview
97
What You will Need
100
Downloading the System Software
102
Preparing the USB Flash Drive (for Installation Via USB Flash Drive Only)
103
Preparation at the Customer Site
104
Installing the System Software
105
After Installing or Updating the System Software
109
Updates and Patches Installation Procedure
112
Overview
112
Enabling the System Updates
114
Using the Fiery Updates Feature on the Command Workstation
116
Manual Patch Installation
121
Backup/Restore
122
Overview
122
Recommended Backup Options for E-25C
126
Backup/Restore Feature Comparison
127
Backing Up/Restoring the System Configuration and Selected Settings Only
130
Backing Up/Restoring the E-25C System with Fiery System Restore
132
Backing Up/Restoring E-25C System with Fiery Clone Tools
138
LED Error Codes Related to the Fiery Clone Tools / Fiery System Restore
146
5 Troubleshooting
150
Overview
150
Errors and Suggested Actions
151
LED Codes
151
Start-Up Problems
153
System Problems
155
System Software Installation (Network Port Method)
156
System Software Installation (USB Method)
157
Backup and Restore
160
Network
161
Scanning
162
Printing
163
Checking the Network
168
Printing to the E-25C
169
Test the Voltage Supplies
171
Collecting Troubleshooting Information
172
Creating a Job Error Report (E-25C)
173
Obtaining the System Logs (E-25C)
177
Obtaining the Device Logs (Copier)
178
6 Detailed Section Descriptions
183
Block Diagram and Functions
183
Print Data Processing
185
Flow Chart
185
7 Specifications
186
General Specifications
186
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Ricoh E-25C Specifications
General
Brand
Ricoh
Model
E-25C
Category
Printer Accessories
Language
English
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