Error Code Solution
3XXX12 E-mail transmission failed while sending an Internet Fax.
• There was an error in the header of the e-mail. Check if the network
settings such as the IP address, DNS, and SMTP settings have been
configured properly (make sure that no double-byte character is
used).
3XXX13 E-mail transmission failed while sending an Internet Fax.
• There was an error in the part header of the e-mail. Check if the
network settings such as the IP address, DNS, and SMTP settings
have been configured properly (make sure that no double-byte
character is used).
3XXX14 E-mail transmission failed while sending an Internet Fax.
• There was an error in the converted TIFF file. Check if the network
settings such as the IP address, DNS, and SMTP settings have been
configured properly (make sure that no double-byte character is
used).
3XXX33 The machine memory reached capacity while sending an Internet Fax.
• The fax was too large. Resend the document in parts as several
smaller faxes, or send the fax at a lower resolution.
4XXX21 Connection to the server failed while receiving an Internet Fax.
• Check if the network cable is properly connected to the machine.
•
Check if the network settings such as the IP address, DNS, and
POP3 settings have been configured properly (make sure that no
double-byte character is used).
4XXX22 E-mail reception failed while receiving an Internet Fax.
• LIST command to the POP3 server failed. Ask the sender to check the
e-mail settings.
4XXX23 E-mail reception failed while receiving an Internet Fax.
• There was an error in the header of the e-mail. Ask the sender to
check the e-mail settings.
6. Troubleshooting
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