56
Troubleshooting
If this instrument is not working as expected, rst check the following points. If you’ve checked these points and still can’t nd the cause, contact 
Roland Support or the dealer where you purchased your instrument.
Problem Items to check/Action Page
Power does not turn on Check that the AC adaptor is properly connected to a power outlet and to this instrument.
p. 8
No sound
The [MASTER VOLUME] knob might have been turned down.
p. 5
Is this instrument properly connected to other devices? –
Is the power of the connected amplied speaker(s) turned on? –
The volume on the connected devices might have been turned down. –
If you don’t hear sound from the connected amplied speakers or mixer, try connecting 
headphones to this instrument and checking the sound. If you hear sound through the headphones, 
there may be a short in the cable connected to the amplied speaker, or the amp or mixer may be 
malfunctioning. Check the connecting cables and devices again.
–
The level of the sound (tone) may be too low. Check the level setting.
 Ø “Parameter 
Guide”
The partial of the tone might be turned o. Turn the partial switch on.
 Ø “Parameter 
Guide”
The part might be muted. Turn the mute switch o. –
Check the eect on/o settings. –
The keyboard switch might be turned o. Turn the keyboard switch on. p. 24
If you play a key but don’t hear a sound, the local switch may be turned o.
Set “Local Switch” to “ON” (MENU > SYSTEM EDIT > COMMON screen in the COMMON tab page).
–
You might have turned the volume down by operating the pedal, or the volume may have been 
lowered if the instrument received a MIDI message (a volume or expression message) from your 
computer.
–
Can’t hear certain parts
The [UPPER] slider (part 1) and [LOWER] slider (part 2) might have been lowered.
p. 5
The part volume might have been lowered. Check the part levels.
p. 17
SOUND MODIFY knobs have 
no eect on certain tones
On acoustic piano tones, the CUTOFF and RESONANCE of SOUND MODIFY knobs have no eect. 
This is by design, and is not a malfunction.
–
Sounds in the high frequency 
range of acoustic piano tones 
change suddenly
On acoustic piano tones, the higher notes of the piano (from the highest key down around 1½ 
octaves) fully sustain after you play them, even if the damper pedal is not pressed. Also, the sound 
changes where there is a change in the number of strings per key, or if there is a transition from 
wound strings to unwound strings. This is because the acoustic piano tones faithfully reproduce the 
characteristics of an acoustic piano, and is not a malfunction.
–
The note you play keeps 
playing after you play and 
release the key
If you’ve connected a pedal, the pedal polarity might be reversed.
Check the “Control Pedal Polarity” and “Hold Pedal Polarity” settings in the PEDAL tab page, MENU > 
SYSTEM EDIT > COMMON screen.
–
No sound from mic
Check the levels of the MIC [GAIN] knob on the rear panel and the [MIC] slider on the top panel. –
The “Mic Input Level” might have been set to “0”.
Check the “Mic Input Level” setting in the MIC INPUT tab page, MENU > SYSTEM EDIT > EFFECTS 
screen.
–
A condenser mic might be connected.
Condenser microphones cannot be used with the XPS-60.
–
The error message “Incorrect 
File!” appears when importing 
a sample
Is the format of the le you are importing supported on this instrument? p. 25
Does the lename contain no more than 24 characters (including extension)? –