R5 SOLID AIS System
TROUBLESHOOTING
7000 118-200, C2 Page 63
If the ship is close to a harbour or shore with high structures or traveling in an area with
high terrain, the GPS reception might be lowered. The GPS antenna must be installed
where it has a clear view of the sky. The objective is to see the horizon freely through
360 degrees with a vertical observation of 5 to 90 degrees above the horizon.
The GPS antenna cable should also be as short as possible and with 50 Ω impedance.
A very long antenna cable or faulty impedance can heavily reduce the GPS reception.
7.7 Contacting Support
The primary source for support and RMA issues should for end customers be the local
dealer where the equipment was purchased in the first place. Another option is to contact
one of our OEM partners or affiliate service stations and request help. An updated list with
our dealers, OEM partners and service stations can be found at our website, listed under
the corresponding product. www.saabgroup.com/transponder
It is also possible to contact Saab TransponderTech’s technical support if this is preferred.
We recommend contacting us via email at support.transpondetech@saabgroup.com for
most accurate and detailed help. If the situation is very urgent then it is of course also
possible to call us at normal Swedish workdays and working hours (UTC +1h/+2h).
Telephone +46-13-189420.
Before contacting support, always check the following information and include it in the first
email, or have it ready at the phone call:
- All the information provided by the SW/HW Info view which can be accessed from
Main Menu
Status
SW/HW Info.
- Detailed fault description
7.8 Indication Messages
The indication messages, with identity and type information, are listed below:
ID Type Message text
021 Status External DGNSS in use
022 Status External GNSS in use
023 Status Internal DGNSS in use (beacon)
024 Status Internal DGNSS in use (msg 17)
025 Status Internal GNSS in use
027 Status External SOG/COG in use
028 Status Internal SOG/COG in use
031 Status Heading valid
033 Status Rate of Turn Indicator in use
034 Status Other ROT source in use
036 Event Channel management parameters changed
056 Event Channel management zone memory changed
061 Status Enter semaphore mode
062 Event Leave semaphore mode
063 Event NVM Checksum errors
064 Event RATDMA overflow
066 Status Tanker Low VHF Power Mode
067 Status Beacon correction received
068 Status VDL correction received (id XXXX)
069 Status No correction received
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