Shimano STEPS E6000 - Page 45

Original User Guide | Pedelec Shimano Steps E6000 Version 1 EN-45
Display Description Cause Remedy
Battery key lost
Order another key. We recommend making a note of the key number on the sales receipt/document. This number can be used to order a
replacement key.
1. Go to website www.trelock.de
2. Select your language.
3. Select “Your service”, then “Trelock key service”.
4. Follow the instructions.
If you no longer have the key number, replacing the lock is the only option. Contact your cycle dealer for this.
The battery gets hot when
being charged.
a) High ambient temperatures a) Stop charging immediately and let the battery cool down. Then resume charging in a cooler
environment. If the problem persists, contact your cycle dealer (the battery may need replacing).
b) Damaged battery.
b) Damagedbatteriesmustnotbechargedorusedforanyotherpurpose. Contact your
cycle dealer. The battery may have to be replaced.
The battery does not charge. a) Ambient temperature too high or low. a) You can charge the battery in ambient temperatures between 0˚C and 40˚C.
b) Damaged battery.
b) Damagedbatteriesmustnotbechargedorusedforanyotherpurpose. Contact your
cycle dealer. The battery may have to be replaced.
c) Battery charger faulty. c) Have your charger checked out by your cycle dealer; it may have to be replaced.
Battery is damaged. Accident or fall involving the pedelec or the
battery has been dropped.
Damagedbatteriesmustnotbechargedorusedforanyotherpurpose. Contact your cycle
dealer. The battery may have to be replaced.
Battery does not “wake up”
from Sleep mode.
a) Battery is at. a) Briey charge the battery.
a) IfthebatterystilldoesnotrespondortheLEDsashinanunusualway,thebatteryis
damagedandmustberemovedfromthecharger.
b) Damaged battery.
b) Damagedbatteriesmustnotbechargedorusedforanyotherpurpose. Contact your
cycle dealer. The battery may have to be replaced.
Do not switch on the pedelec when you are riding. Otherwise the motor can stop and you will not be provided with the full assist level.