12/2008 2 Maschine information
2.5 Remote access
© Siemens AG 2008 All Rights Reserved
ePS Network Services, Function Manual (FH) - Release 12/2008
2-67
Description of functions
Fig. 2-35: Main menu of a support center session
Registers Content
Tools Selection of functions: chat, video, or file transfer
Desktop Selection of functions: desktop control or desktop view
Application No longer used starting with ePS Network Services V4.0
Session Selection of functions: transfer session, session options, or end
session
Functions on "Tools"
Function Description
Video This permits the transmission of video images of a webcam
from the service PC to the machine control.
Transfer file Permits the transfer of single or multiple files or directories.
Transfer can be from the service PC to the machine control
or vice versa. This enables the import of patches to correct
errors, for example. The machine control can also be
updated quickly. Even complex NC programs can be
transferred to the service employee for offline testing or for
modification via file transfer.
Which functions (advance or basis file transfer) and views of
drives are used within data transfer depends on the type of
session set for an organization.
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