SMART Board User’s Guide
35
Customer Support
SMART’s Technical Support team welcomes your call. However, you may want to contact your local
reseller first if you experience problems with any SMART product. SMART’s resellers can readily provide
you with quick advice, so you can start enjoying the benefits of your SMART Board product without delay.
Contacting SMART Technical Support
There are a number of ways to contact Technical Support:
Telephone: 1.866.518.6791 (toll-free in Canada/U.S.) or
+1.403.228.5940 (all other countries)
(Available 7 a.m. − 6 p.m. Mountain time from Monday to Friday)
Fax: +1.403.245.0366
E-mail: support@smarttech.com
Web site: www.smarttech.com
Please tell us when you purchased the product, the reseller’s name, the version of your operating system,
your product’s serial number, and the name of the application software causing the problem, if applicable.
General Inquiries
Main Switchboard: 1.888.42.SMART (toll-free in Canada/U.S.) or
+1.403.245.0333 (all other countries)
Fax: +1.403.228.2500
E-mail: info@smarttech.com
Our Address: SMART Technologies Inc.
Suite 600, 1177 - 11th Avenue SW
Calgary, AB CANADA T2R 1K9
Product Warranty
All SMART Board 500 series interactive whiteboard and the Sympodium interactive lectern products are
covered by a two-year limited equipment warranty. All Rear Projection SMART Board and SMART Board
for Plasma Displays models are covered by a one-year limited equipment warranty. If you need to return
defective merchandise, call SMART Technical Support to receive the appropriate Return of Merchandise
Authorization, as well as shipping instructions so that the interactive whiteboard can be sent to an
authorized service center.
Warranty Shipping Charges
Shipping charges incurred from warranty service are paid as follows: You are responsible for shipping the
system to the service center. SMART pays return shipping via ground service on any product returned for
service within the warranty period. If you request a rush order, you are billed for any charges associated
with that rush order. After the warranty period, you are responsible for shipping the product to and from the
service center. Read the warranty shipped with your SMART Board interactive whiteboard or Sympodium
lectern for complete details.
Registration
You receive a User Registration card with your interactive product. You can register your unit online at
www.smarttech.com/registration, either when you install SMART Board software or later. If you indicate
that you’d like to receive details on product upgrades, we’ll e-mail you information on the newest software
and tools developed for use with your interactive product.
To Next Page
Loading...