Publication no. 101557
Rev 14.1.1-2
Copyright 2006-2012 – STM Group, Inc.
Appendix K. Troubleshooting
K.1 Q&A
Input from keyboard is not displayed on the
screen, but information from the VSAT is
visible.
Verify that the Local Echo is enabled in the
Telnet Client.
In Windows XP, the Local Echo is enabled by the
following procedure:
C:\ Telnet
Microsoft Telnet> set localecho
Local echo on
Microsoft Telnet>
To connect to the SatLink VSAT, type the
command:
Microsoft Telnet> open <ip-address>
VSAT displays ―Receiver tuning failed for
…‖
The VSAT is missing all or part of the
information in the signal transmitted from the
DVB-RCS Hub.
Verify that the receiver status is ―locked‖ using
the command DVB RX SHOW.
If the status is anything other than ―locked‖,
verify the interface connections according to
section 3.5 above.
If the status is ―locked‖, please contact the Hub
Operator to confirm that the equipment has been
configured correctly.
VSAT displays ―Logging on- Logon failed‖
Line up has been performed and levels
calibrated with Control Center.
Verify that the GPS configuration is correct.
If transmit level calibration has not been
performed, power off the SatLink VSAT and
contact the DVB-RCS system operator.
How do I enable GRE in the VSAT?
The GRE feature requires license keys to be
enabled. Contact the Hub Operator or ISP to
obtain this license.
How do I change the login password?
The password can be changed with the command
# user passwd <newpasswd>
To change the password on a different user, the
command is:
# user passwd <log
inname> <oldpasswd>
<newpasswd>
I have changed the password, but have lost it.
A new password will have to be defined for the
user. Contact the Hub Operator for assistance.
How do I load new software on my SatLink
VSAT?
See description in section 16 above.
Rx tuning failed for NIT TS. The initial
transponder cannot be found.
Please check freq/symbrate/lnb and antenna. If
problem still persists, please contact Hub
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