The VSAT file directory normally contains two application files in addition to the smaller configuration
and log files, namely:
Satlink-vsat2.tgz (For SL2000)
dvb-rcst.tgz
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The current DVB-RCS application
xxx.bak The back-up DVB-RCS application
To view the VSAT file directory, type the CLI command dir. There should not be more than the above
listed application files.
Example:
# dir
FileName Size Date Time
oldLog.txt 9816 00/00/0000 00:34:20
activeLog.txt 3192 00/00/0000 00:00:25
xxx.bak 1691265 00/00/0000 00:04:21
dvb-rcst.tgz 1690755 00/00/0000 00:24:28
config.txt 5188 00/00/0000 00:00:13
#
If the directory list reveals that there are other large files present, please delete these files using the CLI
command del and retry the manual sw upgrade (or dload) procedure.
K.4 Collecting Information if a Problem Occurs
If a problem occurs with the SatLink VSAT for which support might be needed, having the information
listed below available will be helpful.
1. The VSAT log from the HyperTerminal Window.
If possible, log the output from the VSAT to the HyperTerminal Window when the problem occurs.
The output from the HyperTerminal window can either be copied to a text file by setting the capture
text options in HyperTerminal ( Transfer Capture Text) or copied directly from the
HyperTerminal windows using the normal Windows copy function (CTRL+C). The content can then
be pasted into a text editor such as Notepad or Word to generate a file suitable for being included as
an e-mail attachment.
When logging into HyperTerminal, please issue the following CLI commands and capture the output.
ip show
ip show -mcast
dvb tx show
dvb tx show -capacity
dvb rx show
dvb rx show -pid
dvb pos show
odu show
sw show
log show -all
dir
2. The VSAT configuration file, config.txt.
If possible, please upload the configuration file to a PC with a TFTP server using the CLI command
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The name may differ, but the extension will be ―tgz‖.
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