Getting Help
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7 TROUBLESHOOTING
This chapter describes troubleshooting steps that can be performed to correct basic problems
with the Origin One printer.
Getting Help
If you have a problem with your printer or the printer’s materials that is not covered in this
guide, or if you need to order replacement parts, please contact Customer Support for your
region. Contact information is available from the Stratasys website at:
http://www.stratasys.com/customer-support/contact-customer-support.
If needed, you can write to Customer Support North America at:
Stratasys, Inc.
Customer Support
7665 Commerce Way
Eden Prairie, MN 55344 USA
Before calling for service or supplies, always have the following information ready:
• Your printer’s serial number (see Figure 2 (page 10) for information on locating the printer’s
serial number).
• If your printer stops functioning or any components become damaged, please contact
Stratasys Support and provide the following information:
• Date and time
• Printer Serial number (found on the product label in the rear of the machine)
• Description of part and damage
• Description of events leading to part damage
• Print parameters used (if fault occurs during print)
• Job Information
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