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WARRANTYSTÛV 21
.1 WARRANTY DETAILS
This Stûv appliance has been designed to offer you maximum pleasure, comfort and
safety. It has been manufactured with the utmost care using quality materials and
components to provide years of trouble-free operation.
Should you notice a defect in spite of this care, we commit to rectifying the situation.
Howe ver, as a user, you also have an important role to play in getting the satisfaction
you expect from your Stûv.
We strongly recommend:
• having the unit installed by a qualified professional who can ensure that the
installation of the appliance and the integrity of the chimney are in compli-
ance with the certifications and the building code,
• carefully reading the operating and maintenance instructions,
• having the chimney swept regularly (once per heating season, for regular use)
to ensure optimal operation and maximum safety.
Stûv appliances are guaranteed against:
• manufacturing defects
• paint defects on the visible parts of the unit
• glass breakage, but only if it occurs during the first firing
• shipping-related damage if we are notified within 48 hours of delivery and
the damage is noted on the carrier’s bill of lading when the unit is received
(website)
This warranty does not cover damage to the appliance or malfunctions due to:
• installation that does not comply with the applicable regulations or the
installation ins tructions
• abnormal use that does not comply with the directions for use
• lack of maintenance
• an external cause, such as a flood, lightning strike, fire, etc.
The warranty is limited to replacing the parts deemed defective and does not
include labour or damages.
This document must be returned to us, duly completed, within one month of the date
of the dealer's invoice to the buyer.
Duration of the warranty:
• 5 years on the body of the appliance
• 1 year on refractory materials, gaskets, door mechanism, hinges and latches.
The warranty period begins on the date of the dealer's invoice to the buyer. The
replacement of parts under warranty does not extend the duration of the initial
warranty.
When an item is defective, it is important to quickly notify an authorized Stûv dealer.
They will contact Stûv America to fill out the warranty form. They will need:
• the unit's serial number
• the date the unit was purchased
• an explanation of the defective item
• photos of the defective item
With this information, Stûv America will be able to validate whether the part is
covered by the warranty and judge the relevance of changing it. The dealer will
also be in charge of installing the new part.
CERTIFICATE OF WARRANTY
WARRANTY COVERAGE WARRANTY TERMS
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