Supero C2G41 - Frequently Asked Questions

3-3
Chapter 3: Troubleshooting
3. If you still cannot resolve the problem, include the following information when
contacting Super Micro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system rst boots up)
• System conguration
An example of a Technical Support form is on our web site at (http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at support@supermicro.com, by phone at:(408) 503-8000, option 2,
or by fax at (408)503-8019.
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The C2G41 supports unbuffered, non-ECC DDR3 1066/800 MHz
memory modules. See Section 2-4 for details on installing memory.
Question:WhydoesMicrosoftWindowsXP(SP2)andWindowsVistashow
less memory than what is physically installed?
Answer: Microsoft implemented a design change in Windows XP with Service
Pack 2 (SP2) and Windows Vista. This change is specic to the Physical Ad-
dress Extension (PAE) mode behavior which improves driver compatibility. For
more information, please read the following article at Microsoft’s Knowledge
Base website at: http://support.microsoft.com/kb/888137.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not
experiencing any problems with your system. Updated BIOS les are located
on our web site at http://www.supermicro.com/support/bios/. Please check our
BIOS warning message and the information on how to update your BIOS on our
web site. Select your motherboard model and download the BIOS (.rom) le to
your computer. Also, check the current BIOS revision and make sure that it is
newer than your BIOS before downloading. You may choose the zip le or the
.exe le. If you choose the zipped BIOS le, please unzip the BIOS le onto a
bootable device or a USB pen/thumb drive. To ash the BIOS, run the batch
le named "ami.bat" with the new BIOS .rom le from your bootable device or
USB pen/thumb drive. Use the following format:
F:\> ami xxxxxxxx.rom <Enter>