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COM3000
Technicolor COM3000 User Manual
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Page 2
Revision Record
Revision
Date
Revision Editor
Revision Descriptio
n
1.1
6/7/2018
Angelo Peruch
Final draft fo
r Distribution 6/7/2018
Contents
1
Definitions
.................................................................................................................................
10
1
3
Table of Contents
Default Chapter
3
Table of Contents
3
Definitions
10
2 Introduction
13
Intended Usage
13
3 COM3000 Product Description
14
Figure 1 - Com3000
14
Additional Features
15
4 Compatibility with Previous Hardware
16
Figure 2 - Compatibility Matrix
16
5 Mechanical Overview
17
COM400 Chassis
17
6 COM51 Card
18
Com51A
19
7 Qam
20
Figure 5 - Qam20
20
8 System Connections
21
Pre-Installation
22
9 Training and Support
22
10 Required Tools
22
11 Pre-Installation Site Requirements
22
Site Survey
22
Distribution Networks
25
12 Channel Lineup
25
13 External Video Sources
26
14 TV Compatibility
26
15 Installation Guidelines
27
16 AT&T / DIRECTV Activation
27
17 Getting Started
28
Assembly
28
Figure 7 - Installation of the Qam20 and Com51
28
Setting up Multiple Chassis
29
Chassis Dipswitch
29
Figure 9 - Chassis ID Dipswitch
29
Chassis Dipswitch Settings
30
18 System Power up
30
System Startup LED Behavior
30
Boot up
31
LED Behavior after Boot up
32
Figure 11 - Operational Led Behavior
32
19 COM400 Chassis
33
Accessing the COM400 User Interface
33
Setting a Password
33
Figure 12 - Ethernet Switch Interface
33
Figure 13 - Network Switch Password
33
IGMP Activation
34
IGMP Port Settings
34
Save Changes to Startup Configuration
34
Figure 15-Save Start-Up Configuration
34
COM400 Software Version
35
COM400 Software Update
35
20 The COM3000 Web Interface
36
User Passwords
37
Figure 19 Password Challenge
37
Figure 20 - Lock Screen
37
21 COM51 Tuner Licensing
38
Figure 21 - Sysinfo Page Tuner Count
38
22 Overview Page
40
QAM Summary
41
Display Options
41
Channel Tuning Options
42
Figure 25 - Encryption Settings
42
Figure 26 - Channel Selection Drop down
43
Figure 27 - Output Mode
43
Figure 28 - Major/Minor Ch or IP and Port Settings
43
Figure 29 - Bitrate Display
44
23 Discover Page
45
Explanation of Discover
46
24 Advanced Edit
48
The Basic Channel Tune Screen
48
Advanced Tune
49
Figure 33 - Advanced Tune Screen
49
Informational Status
53
Figure 34 - "Info" Section of the Advanced Edit Page
53
Figure 35 - Network ID and Frequency Index
54
COM51 LED Control Feature
55
COM51 CAM Log Data
56
Figure 38 - Cam Log Report
56
COM51 Software Reset
57
COM51 File Transfer Utility
57
Figure 39 - Reset Interface
57
Figure 40 - File Transfer Interface
57
COM51 User Configuration Options
58
Figure 41 - User Config Interface
58
COM51 "Direct Tune" Feature
61
Remote Access Feature
61
Figure 42 - Direct Tune Interface
61
Figure 43 - Remote Access Feature
61
Using the Vidplay Feature
62
Setup for Vidplay.exe
62
Figure 44 - VID Play
62
Using the COM51 "Simulcrypt" Feature
64
Displaying COM3000 Status
64
25 Pairing Info
65
26 Tune All
69
27 Help
71
28 Sysinfo
71
Figure 48 - Help Tab
71
29 Healthinfo
72
30 Epg
73
31 Syslog
74
Figure 51 - Syslog Example
74
32 EPG Overview
75
Figure 52 - Sysinfo EPG
75
Guide.xml Overview
77
Getting Started with EPG
78
Figure 55- Com51 Epg Load
80
EPG Customization and Channel Mapping
81
EPG Editing
81
Figure 58 - Guide Channel with Custom Logo
82
Logo Creation and Upload
82
33 Welcome Screen
83
Welcome Screen Image Creation
83
Figure 59 Welcome Page Powerpoint Slide
83
Figure 60 - Welcome Screen Image Creation
83
Figure 61 - Welcome Screen Settings Using Microsoft Paint
85
Figure 62 - Correctly Sized Welcome Screen Image
85
Uploading Welcome Screens to COM3000
86
Figure 63 Upload File to Com51 Tftp
86
Figure 64 - Upload Welcome Screen Image to Epg
86
Adding Welcome Screens to Guide Data
87
Disabling Welcome Screens
87
Figure 65 - Adding Welcome Screen to Epg and Psip
87
Figure 66 - Verify Welcome Screen Is Streaming
87
34 Qam20
88
Accessing the QAM Page
88
Checking Software Version and License Count
89
Setting QAM Output Channels
89
Figure 70 - Setting Qam Outputs
89
Setting Unique RF Output to a QAM
92
Figure 73 - Changing a Single Qam Output
92
Figure 74 - Individual Qam Output Change
92
Setting Unique Outputs to a Group of Qams
93
Figure 75 - Changing Outputs Channels on a Group of Qams
93
35 Troubleshooting
94
Software Version
94
Verify RF
94
COM51 Reset Button
94
Troubleshooting Common Problems
95
Features and Licensing
95
36 Preventing Pro:idiom Key Loss
96
37 Simultaneous QAM and Multicast IP Output
96
38 Syslog Server Setup
98
39 Open Software Notification
101
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Technicolor COM3000 Specifications
General
Brand
Technicolor
Model
COM3000
Category
Receiver
Language
English
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