Technicolor COM3000 User Manual

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4 = Fixed - In this mode the user sets the Base_IP, Subnet and Gateway fields. All fields
MUST be set. A Gateway MUST be defined regardless of it being there or not for this
mode. Once you set the card IP you must reboot the card.
8 = No Change - This setting does not actually represent a separate mode, but rather acts
as a way to tell the COM51 card that you would like it to continue using whatever mode
it is currently using.
Base_IP - In the Default mode this field will display the IP address of the card. In the
DHCP_Persistent mode this field will display the last address stored in non-volatile memory.
In the Fixed mode this field is where you would enter the IP address you wish to assign to
that card.
Subnet - This field allows you to give a subnet mask of your choosing to the COM51 card.
➢ This field is only applied in the Fixed mode.
Gateway - This field allows you to set a default gateway of your choosing for the COM51
card.
➢ This field is only applied in the Fixed mode and must be set when using that mode.
Time-to-Live - Time to Live field in IP protocol header.
Log_IP - This field allows you to direct the COM51 card to send its log files to an external
destination automatically.
➢ This is very useful for monitoring the health of the system over an extended period.
➢ After entering the IP address of the destination, the log files will start being forwarded to this
address after a short delay.
➢ You may then run a system-logging utility like Kiwi or TFTP32 on the destination computer to
capture this information. Once the Log IP is set you must reboot the card.
Log_Level - This field allows you to define the level of detail that will be captured in the
resulting log files.
➢ Due to the complexity of this setting, it is strongly advised that it be left blank unless someone
from support has asked to change the value.

Technicolor COM3000 Specifications

General

Manufacturer	Technicolor
Model	COM3000
Video Output	HDMI
Resolution	Up to 1080p
HD Capable	Yes
Ethernet Port	Yes
USB Ports	1
Audio Output	HDMI

Summary

COM3000 Product Description

Additional Features of COM3000

Highlights optional capabilities and advanced features of the COM3000 system.

Mechanical Overview of COM3000 System

COM400 Chassis Details

Provides a front and rear view of the COM400 chassis, detailing its specifications and ports.

COM51 Card Overview

QAM20 Modulator

Training and Support for Installers

Pre-Installation Site Requirements

Installation Guidelines for COM3000

AT&T / DIRECTV Activation

Getting Started with COM3000

Assembly of QAM20 and COM51 Cards

COM400 Chassis Management

Accessing the COM400 User Interface

Guides users on how to determine and access the COM400 chassis IP address for its interface.

Setting a Password for COM400

COM400 Software Version Check

COM400 Software Update Procedure

Provides instructions for upgrading the COM400 chassis software via the web interface.

The COM3000 Web Interface

User Passwords for COM51 Interface

COM51 Tuner Licensing

Overview Page of COM3000

QAM Summary Details

Channel Tuning Options

Discover Page Functionality

Advanced Edit Features

The Basic Channel Tune Screen

Introduces the Channel Tune screen for tuning AT&T/DIRECTV channels with Pro:Idiom encryption.

Advanced Tune Parameters

Allows modification of main tuning parameters for a channel, accessed via an Advanced Edit hyperlink.

Informational Status of COM51 Card

COM51 Software Reset

COM51 File Transfer Utility

COM51 User Configuration Options

Allows customization of COM51 card features like IP settings, Syslog server, and tuner count.

Pairing Info for COM3000 System

Tune All Functionality

SysInfo for COM51 Cards

HealthInfo for COM3000 System

EPG Functionality

Syslog System Log

EPG Overview and Setup

Getting Started with EPG Configuration

EPG Customization and Channel Mapping

Explains how to customize the EPG to match property lineups and insert PSIP data.

EPG Editing Example

Welcome Screen Management

Welcome Screen Image Creation

Uploading Welcome Screens to COM3000

QAM20 Output Channel Setup

Accessing the QAM Page

Checking QAM Software Version and License Count

Guides on verifying QAM software version and ensuring license count correctness.

Setting QAM Output Channels

Explains how to assign QAM output channels in low and high group ranges.

Setting Unique RF Output to a QAM

Describes how to assign a unique RF output to an individual QAM by setting Index, Freq, and Count.

Setting Unique Outputs to a Group of QAMs

Explains setting a group of QAMs to unique output channels by specifying the first QAM, channel number, and count.

Troubleshooting COM3000 Systems

Software Version Verification

Verify RF Signal Quality

Details verifying satellite signal passes EIV checks and testing picture quality from QAM output.

COM51 Reset Button Functions

Explains the three purposes of the COM51 reset button: reset, factory reset, and factory reset with recovery.

Troubleshooting Common Problems

Lists common problems related to RF signal conditions or loose connections and initial checks.

Features and Licensing for COM51

Explains COM51 licensing requirements for signal streaming and symptoms of missing IP licenses.

Preventing Pro:Idiom Key Loss

Syslog Server Setup