CP_a046
Charging equipment communication lost
Check power source and charging equipment
What this alert means:
Charging stopped because communication between the vehicle and the external charging equipment was interrupted.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
What to do:
Confirm whether the external charging equipment is powered by looking for any status lights, displays, or other indicators on
the equipment.
If the equipment is not powered, try to restore the external charging equipment’s power source.
•
If attempting to charge at a public station and power is unable to be restored, contact the station operator.
•
If attempting to charge at a private station (for example: charging at home) and power is unable to be restored, contact an
electrician.
If the equipment is powered, try charging the vehicle using different external charging equipment.
•
If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 144 for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
CP_a051
Charge port may not open when pressed
Use another method to open the charge port
What this alert means:
One of the charge port door sensors is not communicating properly. The charge port may not recognize the request to open
when the charge port door is pressed.
What to do:
You can still use all other usual methods to open the charge port door:
•
Use the vehicle touchscreen.
•
Use the Tesla Mobile App.
•
With your vehicle unlocked, press the charge handle button on any Tesla charge cable, including a Wall Connector, Mobile
Connector, or Supercharger.
•
Hold and press the trunk button on your key fob.
For more information, see Opening the Charge Port on page 159.
Troubleshooting Alerts
237Troubleshooting
To Next Page
Loading...
