CP_a053
Unable to charge - Charge station not powered
Check power source or try a different station
What this alert means:
Charging cannot begin because the charging equipment is not ready. A charge handle is detected, but the charging station is
not communicating with the vehicle. This issue could occur because:
•
The charging station is not powered.
• The control pilot signal between the charging station and the vehicle is interrupted.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
What to do:
Try charging the vehicle with different charging equipment or at a different charging station.
•
If the vehicle begins charging, the issue was likely with the equipment.
•
If the vehicle still does not charge, the issue may be with the vehicle.
If using a Mobile Connector or Wall Connector, first check the status lights on the front. If no status lights are visible, check
the power source and contact an electrician to inspect the building wiring connection to the wall outlet or the Wall Connector
to confirm that all wires are properly connected and torqued.
If using other external charging equipment, consult the product's owner's manual to learn how to confirm that the station is
powered. Contact an electrician to inspect the building wiring and charging equipment as necessary.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 144 for more details.
CP_a054
Charge port latch not engaged
Fully insert charge cable or check for obstruction
What this alert means:
The charge port latch is unable to latch the charge cable in the charge port inlet. If the latch is not engaged, AC charging (for
example, charging with a Mobile Connector or Wall Connector) will be limited to 16A and DC Fast Charging / Supercharging
will be unavailable.
The charge port light will pulse amber if this alert appears during AC charging and will be solid amber if this alert appears
when attempting to DC Fast Charge / Supercharge.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
What to do:
Try re-inserting the charge cable fully into the charge port inlet.
If your vehicle begins charging and the charge port light pulses green, the charge cable may not have been fully inserted
before. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
Troubleshooting Alerts
238 MODEL Y Owner's Manual
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