If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable connector for
any obstructions, such as debris, moisture, and/or foreign objects. Make sure any charge port inlet obstruction has been
removed and any moisture has been allowed to dry, then try re-inserting the cable into the charge port.
If charging is still limited or the vehicle will not charge at all, make sure the charge port latch manual release cable (located on
the left-hand side in the trunk) has not been pulled. Make sure the handle (usually ring-shaped or a strap) for the manual
release cable is free of obstructions and that nothing is attached to it (like a cargo net or umbrella). For more information on
using the charge port manual release, see Manually Releasing Charge Cable on page 163.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 144 for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
For more information on charging, see Charging Instructions on page 159.
CP_a055
Charging equipment communication lost
Check power source and charging equipment
What this alert means:
Charging stopped because communication between the vehicle and the external charging equipment was interrupted.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
What to do:
Confirm whether the external charging equipment is powered by looking for any status lights, displays, or other indicators on
the equipment. For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the
product's Owner's Manual at Charging & Adapter Product Guides.
If the equipment is not powered, try to restore the external charging equipment’s power source.
• If attempting to charge at a public station and power is unable to be restored, contact the station operator.
• If attempting to charge at a private station (for example: charging at home) and power is unable to be restored, contact an
electrician.
If the equipment is powered, try charging the vehicle using different external charging equipment.
• If the vehicle begins charging, the issue was likely with the equipment.
•
If the vehicle still does not charge, the issue may be with the vehicle.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 144 for more details.
CP_a056
Charging stopped - Charge cable disconnected
Close charge port - Press brake pedal and retry
What this alert means:
Charging has stopped because your vehicle has detected that the connection between the charge port and charge cable has
been unexpectedly interrupted.
What to do:
Before disconnecting a charge cable, make sure you first stop charging.
Troubleshooting Alerts
239Troubleshooting
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