With some external charging equipment, charging may be stopped by pressing the button on the charge handle.
You can also stop charging from your vehicle touchscreen, your Tesla Mobile App, or the charging station.
For more information, see Stopping Charging on page 161.
CP_a058
Unable to AC charge - System will retry shortly
Disconnect and retry or use different equipment
What this alert means:
Your vehicle is unable to charge because it has detected one of the following conditions and has tried to charge too many
times without success:
•
The charge port is unable to detect whether a charge cable is inserted or detect the type of charge cable connected.
•
Your vehicle is unable to sense a valid pilot control signal coming from the charging station, so it cannot communicate
effectively with the external charging equipment.
•
Communication between your vehicle and the external charging equipment has been interrupted.
•
The external charging equipment has reported an error that prevents your vehicle from charging.
What to do:
When this alert is present, the vehicle will retry charging after some time. If the issues mentioned above are resolved, the
vehicle will then resume charging. If you wish to retry charging sooner, disconnect the charge cable from the charge port and
reconnect it.
For more information and troubleshooting suggestions, check in your vehicle touchscreen under Controls > Service >
Notifications for other recent alerts that involve charging.
CP_a066
Charging equipment not ready
See equipment instructions to start charging
What this alert means:
Charging cannot begin because the charging station is communicating to your vehicle that either the external charging
equipment is not ready or charging is not authorized. The control pilot signal that communicates between the charging station
and your vehicle indicates that your vehicle is not allowed to start charging.
This could occur because:
•
The charging station is actively delaying charging. For example, this can happen because the station has a scheduled
charging feature activated.
•
The charging station requires further activation before the charge session can begin. Some additional authentication may
be needed before the station starts charging your vehicle, such as a charging card, a mobile app, or a credit card.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
What to do:
Check the charging station for any instructions that explain the steps necessary to enable charging. For example, look for a
touchscreen terminal, LED status indicators, printed instructions, or a payment interface that might provide guidance. If you
cannot enable charging on the current charging station, try charging the vehicle
with different charging equipment or at a
different charging station.
•
If the vehicle begins charging, the issue was likely with the equipment.
Troubleshooting Alerts
240 MODEL Y Owner's Manual
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