• If the vehicle still does not charge, the issue may be with the vehicle.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 144 for more details.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
For more information on charging, see Charging Instructions on page 159.
CP_a078
Cable blocked - Charge port latch may be frozen
Try using Defrost Car button in Mobile App
What this alert means:
The charge port latch cannot unlatch the charge cable, and cold ambient temperature is detected.
What to do:
To remove any strain on the cable, re-insert the charge cable fully into the charge port inlet. Try again to unlatch the charge
cable.
If the charge cable still cannot be removed, the charge port latch may be frozen.
To help thaw any ice on the charge port latch, press the Defrost Car button in your Tesla Mobile App to defrost your vehicle for
approximately 30 to 45 minutes.
NOTE: Be sure to use Defrost Car in your Mobile App to defrost your vehicle. Adjusting the climate control settings in your
vehicle's touchscreen is not as effective.
It may also be possible to thaw any ice affecting the charge port latch by turning on rear defrost via your vehicle touchscreen.
Some vehicles are equipped with a charge port inlet heater that turns on when you turn on the rear defrost in cold weather
conditions.
For more information on charging in cold weather conditions, see Cold Weather Best Practices on page 140.
If the charge cable still cannot be removed, try the charge port manual release cable in your vehicle’s trunk.
1. Make sure your vehicle is not actively charging.
◦
On your vehicle touchscreen, access the charging screen.
◦ If necessary, press Stop Charging.
2. Open the rear trunk.
3. Pull the charge port release cable downwards to unlatch the charge cable.
◦
NOTE: The release cable is located on the left hand side of the rear trunk. It may be recessed within a small opening of
the trunk interior trim.
4.
Pull the charge cable from the charge port.
For more information on using the charge port manual release, see Manually Releasing Charge Cable on page 163.
For more information on charging, see Charging Instructions on page 159.
CP_a079
Charge rate reduced - Charge port may be frozen
Try using Defrost Car button in Mobile App
What this alert means:
Troubleshooting Alerts
241Troubleshooting
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