The charge port latch is unable to secure the charge cable in the charge port inlet, and cold ambient temperature is detected.
If the latch is not engaged, AC charging (for example, charging with a Mobile Connector or Wall Connector) will be limited to
16A and DC Fast Charging / Supercharging will be unavailable.
The charge port light will pulse amber if this alert appears during AC charging and will be solid amber if this alert appears
when attempting to DC Fast Charge / Supercharge.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
What to do:
Try re-inserting the charge cable fully into the charge port inlet. If your vehicle begins charging and the charge port light
pulses green, the charge cable may not have been fully inserted before. AC charging should no longer be limited, and DC Fast
Charging / Supercharging should be available.
If charging is still limited or the vehicle will not charge at all, make sure the charge port latch manual release cable (located on
the left-hand side in the trunk) has not been pulled. Make sure the handle (usually ring-shaped or a strap) for the manual
release cable is free of obstructions and that nothing is attached to it (like a cargo net or umbrella). For more information on
using the charge port manual release, see Manually Releasing Charge Cable on page 163.
If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable connector for
any obstructions, such as debris, moisture, and/or foreign objects. Make sure any charge port inlet obstruction has been
removed and any moisture has been allowed to dry, then try re-inserting the cable into the charge port.
If you have checked for and cleared any debris or foreign objects, but charging is still limited or your vehicle will not charge at
all, the charge port latch may be frozen. To help thaw any ice on the charge port latch, press the Defrost Car button in your
Tesla Mobile App to defrost your vehicle for approximately 30 to 45 minutes.
NOTE: Be sure to use Defrost Car in your Mobile App to defrost your vehicle. Adjusting the climate control settings in your
vehicle's touchscreen is not as effective.
It may also be possible to thaw any ice affecting the charge port latch by turning on rear defrost via your vehicle touchscreen.
Some vehicles are equipped with a charge port inlet heater that turns on when you turn on the rear defrost in cold weather
conditions.
For more information on charging in cold weather conditions, see Cold Weather Best Practices on page 140.
If the alert remains present, limited AC charging should still be available.
For more information on charging, see Charging Instructions on page 159.
CP_a101
Charge rate reduced - Wall connection hot
Outlet or Wall Connector wiring must be checked
What this alert means:
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is getting too
warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring. This may be
caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an electrician.
What to do:
Contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure that all wires
are properly connected and torqued according to the installation guide for the Wall Connector.
Wall Connector installation guides can be found here.
Troubleshooting Alerts
242 MODEL Y Owner's Manual
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