CP_a102
Unable to charge - Wall connection too hot
Outlet or Wall Connector wiring must be checked
What this alert means:
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is getting too
warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring. This may be
caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an electrician.
What to do:
Contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure that all wires
are properly connected and torqued according to the installation guide for the Wall Connector.
For more information, see the installation guide for your Wall Connector.
CP_a133
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
Charging is unavailable. The proximity sensor on the external charging equipment indicates that the charging handle is being
pressed or the latch is disengaged. This can happen when the external charging handle is not fully plugged in, causing the
latch to remain disengaged.
What to do:
Try charging the vehicle with different charging equipment or at a different charging station.
•
If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 144 for more details. Additional
third-party charging stations may also be available in your area to help you pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the manufacturer's
provided documentation for troubleshooting tips.
CP_a139
Charging equipment reports error
Check equipment for error code or message
What this alert means:
Charging was interrupted because the external charging equipment has reported a fault that prevents the vehicle from
charging.
What to do:
Troubleshooting Alerts
243Troubleshooting
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