Inspect the external charging equipment and look for status lights, displays, or other status indicators on the equipment.
Consult the equipment owner's manual for further troubleshooting instructions.
Try charging the vehicle with different charging equipment or at a different charging station.
• If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 144 for more details. Additional
third-party charging stations may also be available in your area to help you pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the manufacturer's
provided documentation for troubleshooting tips.
CP_a141
Charging equipment reports error
Check equipment for error code or message
What this alert means:
Charging was interrupted because the external charging equipment has reported a fault that prevents the vehicle from
charging.
What to do:
Inspect the external charging equipment and look for status lights, displays, or other status indicators on the equipment.
Consult the equipment owner's manual for further troubleshooting instructions.
Try charging the vehicle with different charging equipment or at a different charging station.
•
If the vehicle begins charging, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 144 for more details. Additional
third-party charging stations may also be available in your area to help you pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the manufacturer's
provided documentation for troubleshooting tips.
CP_a143
Charging adapter has electric arc flash hazard
Use different charging equipment
What this alert means:
Charging is unavailable because your vehicle has detected an electric arc flash hazard in the third-party charging adapter used
to connect a Combined Charging System (CCS) charge handle to your vehicle’s charge port.
An electric arc flash can occur if you attempt to unplug while actively charging with the third-party charging adapter, and an
electric arc flash can cause serious bodily injury and/or property damage.
Troubleshooting Alerts
244 MODEL Y Owner's Manual
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