What to do:
Follow the steps below to mitigate this risk:
• Make sure charging is completely stopped.
1.
Use your vehicle touchscreen to confirm charging has stopped, or to stop charging if necessary.
2. Use the charging station display and controls to confirm charging has stopped, or to end any active charging session.
• Make sure no flashing green or blue light (LED) is visible on your vehicle’s charge port.
•
Unplug the charging adapter from your vehicle’s charge port.
•
Confirm again that the charging station indicates no active charging session.
• Unplug the charging adapter from the charge handle.
Use different charging equipment to charge your vehicle. For more information on charging, see Charging Instructions on
page 159.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 144 for more details.
CP_a146
Charging station reports error
Check charging station for error code or message
What this alert means:
Charging was interrupted because the external charging equipment has reported a fault that prevents the vehicle from
charging.
What to do:
Inspect the external charging equipment and look for status lights, displays, or other status indicators on the equipment.
Consult the equipment owner's manual for further troubleshooting instructions.
Try charging the vehicle with different charging equipment or at a different charging station.
• If the vehicle begins charging, the issue was likely with the equipment.
•
If the vehicle still does not charge, the issue may be with the vehicle.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 144 for more details. Additional
third-party charging stations may also be available in your area to help you pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the manufacturer's
provided documentation for troubleshooting tips.
CP_a151
Charge port error detected - Service is required
AC charging may not function / OK to Supercharge
What this alert means:
Your vehicle's charge port requires service. The charge port is unable to establish a valid control pilot signal and communicate
effectively with some AC charging equipment and power sources.
Troubleshooting Alerts
245Troubleshooting
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