While this alert remains present, AC charging and DC Fast Charging with non-Tesla charging stations may be limited or
unavailable.
What to do:
It is recommended that you schedule service to have your vehicle's charge port inspected at your earliest convenient
opportunity.
In the meantime, Supercharging should continue to be available. Supercharging locations can be displayed through the map on
your vehicle's touchscreen. See Maps and Navigation on page 144 for more details.
AC charging may also be available using a Gen 2 Mobile Connector or Gen 3 Wall Connector. However, it is recommended that
you make sure your vehicle's charge port can communicate with your Tesla charging product. Try charging with your Gen 2
Mobile Connector or Gen 3 Wall Connector, and confirm your vehicle is charging as expected, before relying on it.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
For more information on charging, see Charging Instructions on page 159.
CP_a164
Charge handle still detected after unlatch request
Use charge port manual release cable if needed
What this alert means:
Your vehicle's charge port detects a charge cable / charge handle is still connected after receiving multiple requests to unlatch
the charge cable so it can be disconnected.
This alert may indicate the charge port latch is not releasing the charge cable as expected.
What to do:
If the charge cable cannot be removed from the charge port after multiple attempts to unlatch it, try the manual release cable
in your vehicle’s trunk.
1. Make sure your vehicle is not actively charging.
◦ On your vehicle touchscreen, access the charging screen.
◦ If necessary, press Stop Charging.
2.
Open the rear trunk.
3. Pull the charge port release cable downwards to unlatch the charge cable.
◦ NOTE: The release cable is located on the left hand side of the rear trunk. It may be recessed within a small opening of
the trunk interior trim.
4.
Pull the charge cable from the charge port.
For more information on using the charge port manual release, see Manually Releasing Charge Cable on page 163.
If the charge cable still cannot be removed, the charge port latch may be frozen.
To help thaw any ice on the charge port latch, press the Defrost Car button in your Tesla Mobile App to defrost your vehicle for
approximately 30 to 45 minutes.
NOTE: Be sure to use Defrost Car in your Mobile App to defrost your vehicle. Adjusting the climate control settings in your
vehicle's touchscreen is not as effective.
It may also be possible to thaw any ice affecting the charge port latch by turning on rear defrost via your vehicle touchscreen.
Some vehicles are equipped with a charge port inlet heater that turns on when you turn on the rear defrost in cold weather
conditions.
Troubleshooting Alerts
246 MODEL Y Owner's Manual
To Next Page
Loading...
