The vehicle cannot charge because the ground-fault circuit interrupter (GFCI) in the Mobile Connector has tripped.
Like the GFCI in a wall outlet, this feature is designed to stop the flow of electricity when there is a problem. It has interrupted
charging to protect your vehicle and the charging equipment.
This could happen for many reasons. The problem could be in the charge cable, the charge handle, the charge port, or even an
onboard vehicle component.
What to do:
Inspect the charge port and the charge handle for pooled water or unusual levels of moisture. If you find excessive moisture,
wait and let both the inside area of the charge port and the exposed portion of the charge handle dry sufficiently before trying
again.
Inspect the charge equipment for damage.
•
If the cable is in any way damaged or deteriorated, do not use it. Try different charging equipment instead.
•
If the cable is in good condition, try charging again with the same Mobile Connector.
If the issue persists and prevents charging, try charging with different charging equipment.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 144 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
UMC_a004
Unable to charge with Mobile Connector
Voltage too high / Try a different wall outlet
What this alert means:
The vehicle cannot charge, or charging is interrupted, because either the Mobile Connector:
• Detects the wall outlet voltage is too high, or
•
Detects an unexpected increase in supply voltage from the wall outlet.
What to do:
Try charging the vehicle with a different wall outlet. If the vehicle starts to charge, the issue was likely with the original wall
outlet. Contact an electrician to inspect the building wiring connection to that outlet.
If the vehicle still does not charge when you try a different wall outlet, try charging at a different location.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 144 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
UMC_a005
Unable to charge with Mobile Connector
Voltage too low / Try a different wall outlet
What this alert means:
Troubleshooting Alerts
259Troubleshooting
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