The vehicle cannot charge, or charging is interrupted, because either the Mobile Connector:
• Does not detect enough supply voltage from the wall outlet, or
•
Detects an unexpected drop in supply voltage from the wall outlet.
What to do:
Try charging the vehicle with a different wall outlet. If the vehicle starts to charge, the issue was likely with the original wall
outlet. Contact an electrician to inspect the building wiring connection to that outlet.
If the vehicle still does not charge when you try a different wall outlet, try charging at a different location.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 144 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
UMC_a007
Mobile Connector control box temperature high
Let Mobile Connector cool to resume charging
What this alert means:
Charging has been interrupted because the Mobile Connector has detected a high temperature inside its control box housing.
What to do:
Make sure the Mobile Connector is not covered by anything, and that there is no heat source nearby. If the problem persists in
normal ambient temperatures (under 38°C), service is required.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 144 for more details.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's owner's
manual.
UMC_a008
Unable to charge - Wall plug temperature high
Wall outlet and wiring inspection recommended
What this alert means:
High temperature detected by Mobile Connector alerts indicate the outlet used to charge is becoming too warm, so charging
has stopped to protect the outlet.
This does not indicate an issue with your Mobile Connector or vehicle, but instead points to an issue with the wall outlet /
electrical installation the Mobile Connector is connected to.
A warm outlet may be caused by a plug that is not fully inserted, a loose building wiring connection to the outlet, or an outlet
that is beginning to wear out.
What to do:
Make sure your adapter is fully plugged into the outlet. If charging speed does not return to normal, contact an electrician to
inspect the outlet and building wiring connections to the outlet and complete any repairs needed.
Troubleshooting Alerts
260 MODEL Y Owner's Manual
To Next Page
Loading...
