68-EN
6 Troubleshooting
DANGER
Hazardous voltage!
Fatal electric shock when touching live parts.
Always pull out the mains plug before working on the drive!
Malfunction Possible causes Remedy
Door does not fully open/
close.
Door mechanics have changed.
Closing/ opening force is set too
low. End position is set
incorrectly.
Have the door checked. Correct
the force settings, see chapter
"menu5+6". Have the end
position reset.
After closing, the door opens
again slightly.
Door blocks just before reaching
the closed position. End position
is set incorrectly.
Remove the obstruction. Have the
end position CLOSE reset.
Drive does not move although
the motor is running.
Drive is disengaged. Re-engage the drive, see chapter
"Manually opening or closing the
garage door".
Door does not respond to hand
transmitter pulses, but to pulses
from push buttons or other
pulse generators.
Hand transmitter battery is
empty. Antenna is missing or
misaligned. No hand transmitter
programmed.
Replace the hand transmitter
battery. Plug in/ align the
antenna. Program the hand
transmitter, see "menu1".
Door responds neither to hand
transmitter pulses nor to other
pulse generators.
See diagnostic display. See diagnostic display.
Insufficient range of hand
transmitter.
Hand transmitter battery is
empty. Antenna is missing or
misaligned. On-site shielding of
reception signal.
Replace the hand transmitter
battery. Plug in/ align the
antenna. Connect the external
antenna (accessory).
Toothed belt or drive are noisy. Toothed belt is dirty or over-
tightened.
Clean the toothed belt. Spray with
silicone spray (Do not use oil-
containing substances). Relieve
the toothed belt of tension.
7 Diagnostic display
Value State Diagnosis / remedy
Drive starts up and "0"
goes out.
The drive receives a start pulse at the START input or via
a transmitter. Normal operation.
Garage door has reached
end position OPEN.
Garage door has reached
end position CLOSE.
End position has not been
reached.
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