4 CONTENTS
Retrieval of printer configuration failed................................................................................ 75
Cannot print a job as expected using PS3 printer driver ..................................................... 76
Cannot change settings on the [Fonts] tab and the [Configuration] tab. ............................. 76
Network Connection Problems ............................................................................................. 77
Cannot print with the equipment (network connection problems)........................................ 77
Cannot print with SMB print................................................................................................. 77
Cannot print properly with AppleTalk print........................................................................... 77
Client Problems ..................................................................................................................... 78
Checking the client status.................................................................................................... 78
Hardware Problems................................................................................................................ 79
Startup page not printed ...................................................................................................... 79
Print jobs not output ............................................................................................................ 79
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems ................................................................................................................ 82
Cannot E-mail my scans...................................................................................................... 82
Cannot find the data saved in the shared folder.................................................................. 82
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems................................................................................................ 84
e-Filing Web Utility terminates the session.......................................................................... 84
Numerous sub windows repeatedly appear ........................................................................ 84
Displaying the items in the Contents Frame takes a long time............................................ 84
Error messages ................................................................................................................... 85
Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network............................................................................... 88
Cannot locate the equipment in the network ....................................................................... 88
Cannot locate the equipment with Local Discovery............................................................. 89
Equipment does not respond to ping command .................................................................. 90
LDAP Search and Authentication Problems........................................................................ 91
Network shutdown occurs or touch panel disabled after LDAP search............................... 91
LDAP authentication takes a long time................................................................................ 91
Printing Problems (Network Related) ................................................................................... 92
SMB print and Point&Print in a Windows operating system environment ........................... 92
Raw TCP or LPR print in a Windows operating system environment ................................. 92
IPP print in a Windows operating system environment ....................................................... 93
Novell print in a NetWare environment................................................................................ 93
Macintosh environment ....................................................................................................... 94
UNIX environment ............................................................................................................... 94
Network Fax (N/W-Fax) Driver Problems.............................................................................. 95
Cannot send a fax document with N/W-Fax driver .............................................................. 95
“Could not connect to the MFP device” message appears.................................................. 95
Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Hardware Status Icons on TopAccess [Device] Tab........................................................... 98
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