Toshiba e-STUDIO2820C - 6 Error Code and Troubleshooting

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© 2008 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO2820C/2830C/3520C/3530C/4520C
ERROR CODE AND TROUBLESHOOTING
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6. ERROR CODE AND TROUBLESHOOTING
6.1 Error Code List
The following error codes is displayed at the upper right of the screen when the “CLEAR PAPER” or
“CALL SERVICE” symbol is blinking.
6.1.1 Jam
Error code Classification Contents Troubleshooting
E010 Paper exit jam Jam not reaching the exit sensor: The paper which
has passed through the fuser unit does not reach
the exit sensor.
P. 6 - 2 5
E011 Other paper jam Transfer belt paper-clinging jam: The paper after
the 2nd transfer is clinging to the transfer belt, or a
paper jam occurred between the registration roller
and the paper clinging detection sensor.
P. 6 - 3 3
E020 Paper exit jam Stop jam at the exit sensor: The trailing edge of the
paper does not pass the exit sensor after its leading
edge has reached this sensor.
P. 6 - 2 5
E030 Other paper jam Power-ON jam: The paper is remaining on the
paper transport path when power is turned ON.
P. 6 - 3 3
E061 Incorrect paper size setting for 1st drawer: The size
of paper in the 1st drawer differs from size setting of
the equipment.
P. 6 - 3 4
E062 Incorrect paper size setting for 2nd drawer: The
size of paper in the 2nd drawer differs from size set-
ting of the equipment.
P. 6 - 3 4
E063 Incorrect paper size setting for PFP upper drawer:
The size of paper in the 3rd drawer differs from size
setting of the equipment.
P. 6 - 3 4
E064 Incorrect paper size setting for PFP lower drawer:
The size of paper in the 4th drawer differs from size
setting of the equipment.
P. 6 - 3 4
E065 Incorrect paper size setting for bypass tray: The
size of paper in the bypass tray differs from size
setting of the equipment.
P. 6 - 3 4
E090 Image data delay jam: Image data to be printed
cannot be prepared.
P. 6 - 3 4
E091 Motor-ON time-out jam: The equipment does not
operate normally because abnormality occurred on
an interface between the SYS board and engine
firmware.
P. 6 - 3 4
E0A0 Image transport ready time-out jam: Image data to
be printed cannot be sent.
P. 6 - 3 4