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RETURNING PARTS FOR SERVICE
Items returned for service must be accompanied by an RGA
(Returned Goods Authorization) number, and a description of
the item and its problem. This information is used by Troxler
shipping and service personnel to expedite the repair work.
To obtain an RGA number, please call or fax Troxler
headquarters at Research Triangle Park, or one of the branch
offices with your request.
When shipping the oven, use the factory-supplied shipping
container and packing material, including the plastic sheet used
to cushion the inside of the chamber door. The box folds for easy
storage.
Please have the following information available when
requesting an RGA number:
• Unit (or part) model and serial number.
• Part number/serial number (if applicable).
• Is the unit (part) still under warranty?
• Problem or difficulty you are having with the unit.
• Shipment method to Troxler and for return shipment.
• Shipping and billing address (not post office box) – street
address and zip code.
• Telephone number/contact (for questions from Troxler).
• Will estimate be required before performing any work on
the part?
• Payment method: credit card, account number, or purchase
order number. All government agencies (city, county, state,
and federal) must send purchase order numbers.
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