57
TROUBLESHOOTING
NO
Troubleshoot the fault code
(pages 47-53).
NO
NO
Troubleshooting:
Oven Keeps Cooling Down, will not Warm Up
Troubleshooting:
Menu will not Load - Smart Card
NO
Is there a fault code present?
Does the oven detect
the smart card when it is
inserted into the oven?
Does the “Load Menu”
option appear?
Verify the Load Menu
from the Options screen
(page 15).
Verify the MicroSD
card is inserted properly
and has not popped out.
If the error message is
still present, replace the
MicroSD card.
Try a different smart card and/or
verify that the menu is correct. If
necessary, obtain a new menu card
from TurboChef. Does the problem
persist?
After selecting the “Load
Menu” option, is there a
MicroSD error message?
Replace the USB/smart
card reader and connectors.
Does the problem persist?
replace the USB/smart
card reader and connec-
tors. Does the problem
persist?
Replace the display.
Return the oven to service.
Return the oven to service.
Return the oven to service.
Update the firmware,
does the problem
persist?
Unplug the oven for 20 sec-
onds, then plug it back in.
Does the problem persist?
Unplug the oven for 20 seconds, then plug it
back in. Is the touch screen now responsive?
Follow the “Troubleshooting: ‘Cook
Door Open’ Message when Door is
Closed” steps on Page 54.
Reload the menu.
Verify the oven is Off
or Cooling Down -
the card will not be
detected if the oven
is in any other mode.
Verify the smart card is
inserted with the gold
chip facing away from
you. Does the problem
persit?
NO
NO
NO
NO
NO
NO
NO
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