58 TROUBLESHOOTING
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Troubleshooting:
Menu will not Load - USB
Does the oven detect
the USB when it is
inserted into the oven?
Does the “Load Menu”
option appear?
Verify the Load Menu
from the Options screen
(page 15).
Verify the MicroSD
card is inserted properly
and has not popped out.
If the error message is
still present, replace the
MicroSD card.
Verify that the file
is either a binary
file (.bin) or a
Chefcomm file
(.xtm). Verify that
the menu file is
stored on the root
of the USB (i.e.,
not inside any
folders). Does the
problem persist?
Verify that the USB contains 8GB
or less of storage space. If it is larger
than 8GB, try a different USB.
Does the problem persist?
Verify that the menu is the correct
type for this oven (i.e., not a Tornado
menu, et cetera). If necessary, obtain a
new menu file from TurboChef. Does
the problem persist?
After selecting the “Load
Menu” option, is there a
MicroSD error message?
Replace the USB/
smart card reader
and connectors.
Does the problem
persist?
Replace the USB/smart
card reader and connec-
tors. Does the problem
persist?
Replace the display.
Return the oven to service.
Return the oven to service.
Verify the oven is Off
or Cooling Down - the
USB will not be detect-
ed if the oven is in any
other mode. Does the
problem persist?
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NO
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On a computer, copy and paste the files from
the USB into another directory. Next, format
the USB drive on your computer, specifying the
FAT-32 file system. After the USB has been for-
matted, copy the files back onto it and try the
menu load again. Does the problem persist?
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