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UltiMaker S8 Installation and user manual
6. Troubleshooting
If you encounter issues with your UltiMaker S8, comprehensive online troubleshooting resources are
available to assist you. If you need further help, contact our technical support team.
6.1 UltiMaker support
For assistance with an UltiMaker product, visit our knowledge base at support.ultimaker.com. It offers a wealth of
information on UltiMaker hardware, software, materials, and more. Simply navigate to your product page for detailed
guides or use the search bar to quickly find relevant articles by typing in your question or topic.
If you can’t resolve the problem with our support articles, get in contact with our support team. Submit a support
case and describe the situation. A support agent will help to quickly resolve the issue. Include as much relevant
information about your product and issues as possible, such as:
• Serial number. This starts with BPP- and is found on the printer’s back panel.
• Log files. In the Options menu, go to Maintenance → Diagnostics → Save log files to USB.
• Error message(s). If applicable, include the ER code or the message on the display.
6.2 Error messages
When the UltiMaker S8 detects that something is wrong, or when it reads values outside of the allowed range, an
error will occur. The display will give a short description of the detected issue along with its unique error code.
Scan the QR code or navigate to the specified page to learn more and for troubleshooting tips.
Note: Not all messages that pop up on the display have an error code. Some are just warnings or notes, for
example, for incompatible configurations.
6.3 General recommendations
To ensure optimal performance of the UltiMaker S8 and to prevent problems, note the following:
• Maintenance. Perform all preventive maintenance actions timely and correctly, following the provided schedule
and instructions. See section 5.3.
• Calibrations. Ensure the UltiMaker S8 is correctly calibrated. Perform calibrations when prompted by the
printer, or as described in the repair or maintenance instructions. See section 4.9.
• Firmware. New firmware versions will be released periodically. Keep your printer’s firmware updated to ensure
the UltiMaker S8 is equipped with the latest operation and safety features. See section 5.1.
• Materials. Store opened material spools well when not in use. Only use high-quality materials that
can be printed within the limitations of the printer. Check the Marketplace for compatible profiles. See
sections 4.2 and 5.2.
• Software. UltiMaker Cura has preset, tested profiles for all UltiMaker materials, and additional profiles for
third-party materials can be downloaded from the Marketplace. Revert back to one of the standard profiles in
case of print quality issues. See section 4.4.
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